PRECISION COACHING

Privacy and cookies

Updated 22 September 2026

Who is responsible for your information?

Precision Coaching is operated by Precision Rewards Ltd, 68 Summers Road, Godalming, Surrey, United Kingdom, GU7 3BE. Precision Rewards Ltd is the controller of the personal information we use to handle your enquiries and provide our services. Contact info@precision-coaching.co.uk about this notice or your information.

Enquiries and coaching

When you contact us, we receive the information you choose to provide, such as your name, email address, phone number, message and coaching goals. We use it to respond, discuss suitable support and arrange services you request. Please do not put sensitive medical information in the website enquiry form. If health information is needed for coaching, we will explain the purpose and appropriate arrangements separately before collecting it.

We rely on taking steps at your request before entering a contract, and performing that contract, where applicable. For other enquiries and routine business administration we rely on our legitimate interests in responding and operating our coaching business. We may also retain records where required by law. Sending an enquiry does not subscribe you to marketing emails.

Downloadable athlete forms

The Athlete Forms page provides blank documents for you to download and complete on your own device. Choosing a coach opens an email draft addressed to that coach. You must attach your completed document and send the email yourself; the website does not upload the document, collect its answers or send them to HubSpot. Check the recipient before sending. If you prefer another way to return health information, contact your coach to agree suitable arrangements.

Who receives information?

Our authorised team uses HubSpot to receive and manage enquiries. Our website is hosted through OpenAI Sites and its hosting infrastructure, including Cloudflare. Providers may process technical information such as IP address, browser details and security logs to deliver and protect their services.

If you choose TriDot, RunDot or another partner service, information you submit there is handled under that provider’s privacy notice. A link to a partner does not automatically send them your enquiry. We may share information with professional advisers or authorities where necessary for our legal obligations.

Cookies and external content

The website offers separate choices to load the HubSpot enquiry form and the Juicer Instagram feed. We do not load those embeds until you choose them. HubSpot’s form includes Google reCAPTCHA for spam protection. YouTube videos use the privacy-enhanced player and load when you press play; preview images may be requested from YouTube beforehand. Spotify podcast players load only when you choose “Load podcast player”. These services receive connection information and may use cookies, local storage or similar technologies. Choosing an embed is optional: you can use email or telephone instead of the form, or follow an external link.

We do not add a site-wide advertising tracker or analytics tracker. Hosting and sign-in services may use necessary storage for security and authentication. Embed choices last for the current page visit; reloading resets them. You can manage or clear existing cookies through your browser.

Read the providers’ information: HubSpot, Juicer, Instagram, Google and YouTube, and OpenAI.

Where information is processed

Service providers may process information outside the UK. Where we transfer personal information internationally, applicable safeguards are required, such as an adequacy decision or approved contractual safeguards. Provider notices explain their locations and transfer arrangements; contact us for information about arrangements relevant to your data.

How long we keep information

For enquiries that do not become clients, we keep your information for 24 months after our last contact, then delete it, unless a legal obligation or dispute requires longer retention. Client, contract and accounting records are retained according to the service relationship and applicable legal requirements. Contact us for the retention criteria relevant to your records.

Your choices and rights

Depending on the circumstances, you can ask to access or correct your information, request deletion or restriction, object to processing based on legitimate interests, or request a portable copy. Where processing is based on consent, you can withdraw it without affecting earlier lawful processing. Contact us using the email above. You may also complain to the Information Commissioner’s Office.

You can browse without submitting an enquiry. We need enough contact information to reply if you want a response. We do not use website enquiries to make solely automated decisions with legal or similarly significant effects. Changes to this notice will be shown here.